CUSTOMER SERVICE

 

Shipping & Delivery

Depending on the destination we use DHL, UPS  or internal post service. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.Delivery will take 2 to 5 working days after despatch.A signature may be required and if you're not around the driver will leave a card with instructions on how to pick it up. This may vary depending on the country but we should be able to give you more info if you send us an email at info@thecasualfactory.com.

We Ship Worldwide:

FREE - DELIVERY ON WORLDWIDE ORDERS OVER £90.00 or €100

Destination

Country 

Standard Delivery   

(2-3 days)

Saver Delivery

(3-7 days)

UK €8.50 €3.50
Ireland €8.50 €3.50
Austria €8.50 €3.50
Belgium €8.50 €4.50
Cyprus €5.00 not available
Czech Republic €8.00 €3.50
Denmark €8.50 €4.50
Serbia €8.00 €4.50
Finland €8.50 €4.50
France €8.00 €4.00
Germany €8.50 €4.00
Gibraltar €8.00 €4.50
Greece €4.00  not available
Iceland €8.00 €5.00
Italy €8.50 €4.00
Liechtenstein €8.50 €3.50
Lithuania €8.50 €4.50
Luxembourg €8.50 €3.00
Malta €8.50 €3.50
Monaco €8.00 €3.00
Netherlands €8.00 €4.00
Norway €8.00 €5.00
Poland €8.00 €5.00
Portugal €8.00 €4.50
San Marino €8.00 €4.00
Spain (inc. Canary Isles) €8.50 €5.00
Switzerland €8.00 €4.00
Sweden €8.00 €5.50
Turkey €8.00 €4.00
Croatia €8.00 €4.00
Albania €8.00 €4.50
Slovenia €8.00 €4.50
Hungary €8.00 €3.50
Bosnia & Herzegovina €8.00 €3.00
Russia €8.50 €6.50
USA not available €13.50
Australia not available €14.00


Shipping Information - info@thecasualfactory.com


Privacy & Security

Your online privacy and security within our website is paramount to us.Our privacy policy sets out how we process all your personal information and data you use across our site.


DATA COLLECTION

We may collect, use and store the following types of personal data:

Information on any transactions carried out between you and our website, including information on any purchases of goods you make.

Information that you provide when registering with us. Including your name, postal address, email address, telephone number as well as credit/debit card details. These are to be used in the event that there are any issues in processing your order.

Information that you consented to us, to provide the purpose of subscribing to our website services, social networks, email notifications and/or newsletters .

Information about your visits and the way you use this website. Information such as your geographical location, IP address, referral source, browser type, how long you spend on the site and number of page views.


COOKIES (COLLECTION OF ANONYMOUS DATA)

Our website uses cookies.

(By definition: a cookie is a text file sent by a web server to a web browser to subsequently be stored by the browser. This text file is then sent back to the server every time the browser requests a page from the server.

This enables the web server to identify and track the web browser. )

We may use the information obtained from a cookies administrated from our website, to improve the site’s usability, to identify you in the event of further visits and for other marketing purposes.

We use Google Analytics to on this website. Google Analytics generates statics and other information about website use by means of cookies (defined above), which are stored on users' computers.  The information generated relating to the Infinites websites is then used to create reports about the site is used by its visitors.

Google stores this information. To view Google’s privacy policy please visit: http://www.google.com/privacypolicy.html.

If you wish you can delete all Cookies currently stored on your browser as well as disable further Cookies from being stored on your computer. This however, may prevent you from taking full advantage of your website and it’s services.


USE OF INFORMATION

All personal data consented and submitted by users of this website will be used for the purposes specified.

This data will not be issued onto third parties for use of their direct marketing, unless we have your expressed consent. 

We may use your personal information for the following:

To send order confirmations and invoices to buyers;

To send to you items purchased via our website

To communicate with you about enquiries and complaints consented by, or related to you regarding to our service and website;

To follow up if you have purchased items from our website that we may have queries with;

To send you commercial communications that you have consented to receive;

To send you marketing information that you have consented to receive via email, post and telephone and other mediums we deem appropriate. You have the right to terminate marketing communications for whatever reason by emailing “stop communications” via the contact us form

For Internal Record Keeping purposes;

To improve our products and services that we provide to our users;

To help improve browsing experience by personalizing the website for each user;


SECURITY

We store all the personal information that our users provide on the secure servers of our web service provider. All electronic transactions sent and received will be encrypted using SSL technology.

Although we take reasonable technical precautions to prevent the loss, and misuse of your personal information, we cannot guarantee the safety of data transferred over the Internet. You are personally responsible for keeping your details safe.   Our website uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.Secure Shopping Guarantee has been established for every transaction made with thecasualfactory.com. If any unauthorised charges were to appear on your credit card as a result of shopping with thecasualfactory.com, you must notify your credit card provider in accordance with its reporting rules and procedures.When you input your credit card details on to the web site, the information is protected by the use of Secure Socket Layer (SSL) technology. This encrypts your details and ensures that the information you submit can not be read in the unlikely event it is intercepted.

 

Returns & Replacements

The Casual Factory operate a generous 14day returns policy starting from the day you place your order, If for any reason you are unhappy with your item(s) simply return the item(s) to our address as listed on the invoice supplied with your order and we will organise an exchange or refund depending on what you would like to do.

 

Step 1:

Send us an e-mail @ info@thecasualfactory.com

Step 2:

Return the item(s)  to our address:

ADDRESS FOR RETURNS

Brands - Except Stone Island

VAIOS MAGIRIDIS
43 Xatzopoulou Str.
Alexandroupoli
68100
Greece

STONE ISLAND - CP Company Returns (e-mail - info@thecasualfactory.com)

Made In Italy
Via Ciriceto 60H  
City:Pistoia  
ZIP Code:51100
ITALY  

UK (Don't forget to send us an e-mail)

Niblock Logistics Solutions Ltd (Ref. CASUAL FACTORY LTD)
Unit 8 Gatwick Business Park,
Kennel Lane, Hookwood
Surrey
RH6 0AH
UK

 

Any costs incurred in returning products are the responsibility of the customer. We cannot accept responsibility for returned products whilst in transit and we advise that all items are returned using a trackable and recorded service.You will receive a refund conformation email when your product has been refunded. refunds can take up to 2 to 4 business days to show up on your bank statement/PayPal.


Products

At Casual Factory we are committed to offering 100% authentic designer clothing. If you require any additional information on any of the products on our website please email @ info@thecasualfactory.com , or call our  team on +306978003015  or +442032860925 and they will try to provide you with all the information you require. We try to give you as much useful info as we can about all our products, including:

A detailed description
Lots of pictures
How the sizing works


 

Terms & Conditions

This website is operated by Vaios Magiridis (referred to as "we/our/us"). As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. Delivery, Payment options, Returns and refunds, Privacy policy. Please:


  • Read through these terms and conditions carefully before using this website.
  • Print a copy for future reference.
  • Also read our Privacy policy section regarding your personal information.

General

  1. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
  2. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.

Please see the Delivery section for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.The ['confirmation'] stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from us.Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds). We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please Contact us.


Delivery
  1. All goods must be signed for by an adult aged 18 years or over on delivery.
  2. Delivery charges and estimated timescales are specified in the Delivery section and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Vaios Magiridis(The Casual Factory) shall be under no liability for any delay or failure to deliver the products within estimated timescales.

 

Payment

  1. We take payment from your card, Skrill Moneybookers & PayPal at the time we receive your order, once we have checked your details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
  2. The price you pay is the price displayed on this website at the time we receive your order apart from while we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
  3. Payment can be made by Credit Card, Debit Card powered by Skrill-Moneybookers and PayPal
  4. Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
  5. All prices are shown include VAT  at the applicable current rates but exclude delivery charges, unless expressly stated otherwise

 

Returns, Cancellations and Substitutions

  1. We offer a 14-day money back guarantee, please refer to Returns and refunds. In the unlikely event that you receive faulty or damaged goods, please refer to our Returns and refunds section.
  2. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 14-day money back guarantee. Where applicable, you may cancel your order.

Return Details:

Department in Greece
Vaios Magiridis
Xatzopoulou 43
Alexandroupoli
Greece
68100
 
UK Department

(Don't forget to send us an e-mail)

Niblock Logistics Solutions Ltd (Ref. CASUAL FACTORY LTD)
Unit 8 Gatwick Business Park,
Kennel Lane, Hookwood
Surrey
RH6 0AH
UK

 

Intellectual Property

  1. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

The Casual Factory website is operated by:

Vaios Magiridis & Casual Factory Ltd

Returns & refunds

We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries If I change my mind...

Exchange/Cancellation Policy

Exchange/Refund Policy

Please see below for full details of our returns policy - and remember do not remove tags or dispose of packaging until you are sure you are keeping the garment. You can cancel your order within 14 days of delivery.
Any item(s) can be returned for an exchange, if it qualifies under the following terms:

  • The item(s) must be unworn and in unsoiled condition, complete with all attached tags, the original packaging and the receipt.
  • Returned goods should be sent by recorded delivery as we are not liable for items lost in the post.
  • Postage paid for returning goods for exchange are not refundable.

 

Refund Policy

Any item(s) can be returned for a refund, if it qualifies under the following terms:

  • You must return your purchase within 14 days of delivery.
  • The item(s) must be unworn and in unsoiled condition, complete with all attached tags, the original packaging and the receipt.
  • Please also note that for Hygiene reasons we are unable to refund Underwear and hosiery or any goods that have been damaged while being worn or washed.
  • Returned goods should be sent by recorded delivery as we are not liable for items lost in the post. Postage incurred when ordering or returning goods are not refundable. Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Linking to this Website


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Payment

We accept Visa,  MasterCard, Maestro, Bank Transfer, Moneybookers and PayPal. All prices are inclusive of VAT at the current rates and are correct at the time of entering the information onto the system. The total cost of the order is the price of the products ordered plus the delivery charge.

 

How to use

You can select an item(s) from anywhere on this site, choose your preferred size - then add to your shopping bag. You can keep an eye on the total number of items in your bag, and how much you have spent, by clicking the basket link at the top of your screen.When you have finished adding items to your bag, you will be led to the review order page where you can delete items if you've changed your mind. You will then enter the checkout area where you supply your billing address and the delivery address.

Contact Us

If our Customer Service page can't answer it for you, we'll be glad to answer you in person!  Email us anytime at info@thecasualfactory.com or use the contact us page. We'll get back to you within 1-2 hours of receiving your message, during working hours. Our opening times are listed below.

If your query is for any department other than Customer Services at The Casual Factory,please call +306978003015 or +442032860925

GR: Vaios Magiridis - Casual Factory

43 Xatzopoulou Str. Alex/Poli, 68100, Greece

UK Registered Office

CASUAL FACTORY LIMITED

71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

 

Our team are here to help throughout the week:

  • Monday - Friday: 09:00-19:00
  • Saturday: 10:00-15:00
  • Sunday: Closed
 

We look forward to hearing from you!