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Returns
Returns Policy:
To be eligible for an exchange/refund, items must be returned in the original packaging within 14 days of purchase. We will not accept returns on any item(s) with tags removed or signs of having been worn.
Step 1:
Please contact us via email at info@thecasualfactory.com
Step: 2
All returns must be delivered to:
CASUAL FACTORY - Niblock Logistics Solutions Ltd
Unit 8 Gatwick Business Park,
Kennel Lane, Hookwood
Surrey
RH6 0AH
UK
FREE Returns on orders over £150 (UK Orders)
If you require a refund, this will be processed via your original payment method. Please allow up to 15 working days for any refunds to appear in your account.
Both UK and International customers can return their order for an exchange, and once received we will swap over and send out the new item FREE of charge.
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